ebox Manufacturer Warranty

​​ebox Series – Manufacturer Warranty Terms & Conditions

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Effective Date: 31 August 2025
Product Covered: ebox SuperCell 80D12 & ebox Mobile V3
Jurisdiction: Malaysia
Warranty Duration: 1 Year (from original date of purchase)
Provider: Rebooz Technology Sdn. Bhd. (Company No: 1555392-A)
Website: www.rebooz.my

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1. Coverage Summary

This Limited Manufacturer Warranty ("Warranty") applies only to the original end-user purchaser (“Customer”) of the ebox SuperCell and ebox Mobile products and covers any defects in materials and workmanship under normal use and service conditions.

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2. Warranty Period

• The standard warranty is valid for 12 months from the date of purchase, as evidenced by a valid receipt or invoice.

• ​The Customer may purchase an extended warranty (up to 2 additional years) subject to the terms at www.rebooz.my/ebox/extended-warranty.

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3. Warranty Entitlements

If a defect is found to be due to manufacturing fault within the warranty period, REBOOZ will, at its sole discretion:​

• Repair the defective product, or

• Replace it with a product of equivalent value, functionality, and performance.

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4. Exclusions – Warranty is VOID if:

This warranty does not cover and shall become void under any of the following circumstances:

a. Improper Use or Misuse, including:

• Use for high-current cycling applications or deep-discharge cycles (applicable to ebox SuperCell)

• Use outside the specified voltage/current limits

b. Physical or Electrical Damage, including:

• Impact, crushing, water exposure, or fire

• Modifications, tampering, or unauthorised repairs

c. Storage & Installation Failures, including:

• Improper installation or wiring

• Exposure to extreme temperatures or corrosive environments

d. Neglect or Abuse, including:

• Short circuiting, overcharging, or deep discharge due to user fault

e. Missing or Defaced Serial Number or purchase from unauthorised resellers.

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5. Claim Procedure

To file a warranty claim, the Customer must:

1. Return the product to the original place of purchase or an authorised REBOOZ service centre.

2. Provide:

   • Original receipt or invoice

   • Clear details of the issue

   • Proof the product was used in compliance with REBOOZ specifications

3. Allow a standard diagnostic test to confirm warranty eligibility.

REBOOZ reserves the right to inspect the product and determine the eligibility of the claim. Decisions are final.

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6. Limitation of Liability

To the fullest extent permitted by law:

• REBOOZ shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, downtime, or business interruption.

• This warranty only covers the battery unit. It does not cover related systems, accessories, or losses arising from improper integration.

• Warranty remedies are limited to those stated herein.

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7. Legal Rights

This Warranty is provided in accordance with the Consumer Protection Act 1999 (CPA) of Malaysia.

Consumers have the right to:

• A repair or replacement for products not of acceptable quality or that fail due to no fault of the customer

• A refund or compensation if the defect is major or cannot be remedied within a reasonable time

This Warranty does not limit any statutory rights granted under Malaysian law.​

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8. Extended Warranty Option

Customers may opt for extended warranty coverage by purchasing it upon selecting the option before checkout or through official REBOOZ channels.
Details: www.rebooz.my/ebox/extended-warranty​

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9. Contact Us

For any questions or concerns regarding these Terms & Conditions of the Warranty, please contact us at:

 

Email: info@rebooz.my
Website:  www.rebooz.my
Location: REBOOZ Technology Sdn. Bhd., Lot 2662, Jalan Chin, 14000 Bukit Mertajam, Penang, Malaysia